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FAQs

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Relaxed Pace

Let yourself be enveloped in the relaxing music, the soft light, and the fragrance of oil scent diffusers that fill the peaceful atmosphere of the spa. If time allows, you may have the chance to take a warm shower before your treatment to wash away your stress.

Before beginning your treatment, take deep breaths and imagine a wave of relaxation that begins with your face and slowly moves down your body to the tips of your toes. During treatment, leave yourself open to the warmth of your therapist’s human touch.

Note: Arriving late may deprive you of precious treatment time as your appointment will end at the originally scheduled time as a courtesy to the next guest.

How do I request an appointment online?

For your convenience, we offer an easy way to request your spa appointment from anywhere and at any time! You can browse our service offerings, select your favorite staff member, and request your appointment from your computer, smartphone or tablet. Your request will be reviewed by our staff and they will get back to as soon as possible with a confirmation of your appointment. Online requests for same-day appointments are available 2+ hours before the desired appointment time. Note – appointments are not set until you receive a confirmation from our staff.

What is your cancellation policy?

Cancellations are sometimes necessary; however your time to bloom has been reserved for you. Guests canceling less than 24 hours in advance will be charged 50% of the scheduled service regardless of the reason for canceling. We realize spontaneous changes in plans (and flu bugs) do occur; we appreciate your understanding in providing partial compensation for our top-notch staff who rely on a busy schedule for a rewarding career. This policy helps us retain great employees. When making a reservation, we ask that you provide a credit card number for verification.

What amenities do you offer?

Our spa is warm and inviting. Our cozy relaxation area and well-stocked changing rooms provide for a comfortable, relaxing visit. A comfortable robe and spa sandals are provided for each client who receives spa services (massage, body treatments, facials).

We provide refreshments for all of our guests. We offer a variety of teas, fruited water and/or a glass of wine for you to enjoy before, during or after your services.

What should I wear?

While body massages and treatments are best enjoyed without the constraint of clothing, we do respect your privacy by using sheets and large towels to cover parts of the body that we are not working on. Our therapists are skilled in correct draping procedures to ensure your complete comfort at all times.  However, if you wish to wear undergarments, you are free to do so.

What should I do with my jewelry?

While we would recommend you remove any jewelry prior to visiting the spa, we know that’s not always possible. The organza pouch provided in each locker can hold your valuables, including your jewelry, while you are here. If you are comfortable leaving them in your locker, please do so. Otherwise, you may take them to the treatment room with you. If so, please be sure to take them with you again when leaving the treatment room. We are dedicated to just one thing—making sure that you have the best experience possible.

Are children allowed at the spa?

To ensure the most rejuvenating experience for all our guests, please remember that children are best left at home.  Children ages 5 & up are welcome in the spa provided they are having treatments and must be accompanied by an adult.

What time should I arrive?

Please arrive 15 minutes prior to your treatment time so we may begin your service at the scheduled time. Arriving late may deprive you of precious treatment time, as your appointment time will still end as scheduled out of courtesy to the next guest.

Do you have shower facilities?

We have men’s and women’s locker rooms with private showers. All guests receiving either massage, facials, or body treatments are welcome to take a warm shower before or after your treatment. If you would like to shower first, please arrive early.

What is expected of me during my treatment?

This is your time, and you should enjoy it to the fullest. If you would like to change the temperature of the room, the pressure of the massage, or the volume of the music, just tell your therapist.

Is it customary to leave a gratuity?

If you are satisfied with your service, it is customary in the spa industry to leave a 15-20% gratuity for your technician. Tips are always appreciated and are not included in our service prices.

Do you sell gift certificates online or by phone?

Yes! You can purchase a gift card online, by phone, or at the spa.

Do you offer a reward program?

We offer a Spa Perks Program through Perkville.com, you can track your points and redeem them for discounts on future spa services from Sunflower Spa. Learn more…

Do you offer a membership program?

YES! We have a membership program with two options – SPA or VIP. Learn more…

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