spa etiquette

cell phones & children

To ensure the most rejuvenating experience for all our guests, please remember that cell phones and children are best left at home.  Children ages 5 & up are welcome in the spa provided they are having treatments and must be accompanied by an adult.

gratuities

Tips are always appreciated and are not included in our service prices.

cancellations

Cancellations are sometimes necessary; however your time to bloom has been reserved for you. Guests canceling less than 24 hours in advance will be charged 50% of the scheduled service regardless of the reason for canceling. We realize spontaneous changes in plans (and flu bugs) do occur; we appreciate your understanding in providing partial compensation for our top-notch staff who rely on a busy schedule for a rewarding career. This policy helps us retain great employees. When making a reservation, we ask that you provide a credit card number for verification.

arrival time

Please arrive 15 minutes prior to your treatment time so we may begin your service at the scheduled time. Arriving late may deprive you of precious treatment time, as your appointment time will still end as scheduled out of courtesy to the next guest.